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Global Assist

Our 24/7 Global Assist Helpline provides valuable pre-trip information and worldwide assistance in a medical, legal or personal emergency for you or a member of your dependent family while travelling outside the UK.

Contact 0800 917 8031 (International 0800 917 8031) for assistance.

Our Global Assist service does not charge to make any of the necessary arrangements. Cash advances, medical, shipping and other costs are charged to your designated American Express Corporate Gold Card, therefore approval will be sought prior to incurring any costs.

American Express World Travel Network

Should you ever need any help or advice while you’re away on business, we have over 2,200 American Express Travel Service offices* in 130 countries worldwide, staffed by English speaking professionals. Our offices offer:

  • Personalised online booking system for cars, hotel and flights
  • Assistance with Visas, Travel Insurance and Card replacement
  • Emergency cheque cashing
  • Foreign exchange

For further information and locations call the Customer Service Team on 0800 917 8031 (International +44 1273 622 600).

American Express Customer Service Team

To ensure your experience is everything you expect, our Customer Service Team is available whenever you need them 24/7. They can help you with:

  • Emergency Card replacement for lost, stolen or damaged Cards
  • Information on your monthly statements
  • All you need to know about your Corporate Gold Card benefits

For assistance call the Customer Service Team on 0800 917 8031 (International +44 1273 622 600).

Online Account Management

Having signed up to Online Account Management, stay in control of your business expenses with online access to your Account. It’s the most convenient way to manage your account, whatever time zone you happen to be in.

Features include:

  • Making payments, viewing statements and billing information
  • Completing expense reports
  • Managing your Membership Rewards® account

Unless we agree with your Company otherwise, you will receive your monthly statements online. We will send you a monthly email reminder as soon as your latest statement is ready to view. You can find out more about online statements here

At American Express we offer you choices about how you would like to receive marketing related offers and marketing news. To keep us updated with your preferences, please login to your account at

To access Online Account Management, click here and log in using your User ID and Password. You will be able to set your login details when you first register your Card.

Express Cash

You’ll always have convenient access to funds when travelling with your Card. It allows you to withdraw up to £1,000 per week in local currency from 1.2 million cashpoints** worldwide, unless a specific limit has been set by your company.

Call 0800 917 8031 (International +44 1273 622 600) or contact your Programme Administrator for an Express Cash Enrolment Form.

Chip & PIN

Your Card uses Chip & PIN technology to provide extra security and convenience. Once you have activated your Card, you can personalise your PIN at any UK LINK cashpoint offering PIN services.

If you enter your PIN incorrectly three times, your Card will be temporarily locked. If this happens, contact the Customer Service Team on 0800 917 8031 (International +44 1273 622 600) for a PIN reminder. Use this to unlock your Card at any UK LINK cashpoint that offers PIN services, by following the on-screen instructions.

Click here to find your nearest cashpoint.

Terms and Conditions

Please familiarise yourself with the Corporate Gold Card Terms and Conditions by clicking here.

Your first step to enjoying the features and benefits of your new Card.

If you have questions about your Card or require assistance, please call our Customer Service Team on:0800 917 8031
+44 1273 622 600)

Access your monthly Card statements online and enjoy convenient Account management virtually anytime, anywhere.